A well-reputed company, Fly Safair in South Africa, has announced multiple vacancies for the position of Call Centre Agent in their team. The position involves handling customer calls, resolving issues like delays or cancellations, and explaining processes clearly while maintaining confidentiality. Responsibilities include both verbal and written communication and working flexible shifts, including weekends and public holidays. Candidates need a Grade 12 qualification, 1-4 years of call center experience, and excellent English communication skills. Travel or related qualifications, own transport, and solid computer literacy are advantageous. Key attributes include punctuality, patience, professionalism, conflict resolution skills, and the ability to manage time effectively under pressure while delivering excellent customer service. Shift times vary between 07:00 and 19:00.
Full Job Description
- Receive calls from customers / passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assisting them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; – Communicate with customers both verbally and in writing.
Requirements:
The requirements for the job of Call Centre Agent are as following.
- Grade 12;
- One (1) to four (4) years? experience in a Call Centre Environment;
- Travel or relevant qualification will be an advantage;
- Excellent communication in English ? speak, read and write;
- Solid computer literacy; – Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
- Own transport would be an advantage.
Personal Attributes:
- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills; – Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.
Shifts:
- 07:00 ? 16:00
- 08:00 ? 17:00
- 09:00 ? 18:00
- 10:00 ? 19:00
- Includes weekends and public holidays.
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