This role of airport staff involves assisting passengers with check-in, boarding, and baggage services while providing travel information and addressing inquiries. Responsibilities include ensuring compliance with airport safety and security protocols, coordinating with airline staff and security teams, handling lost and found services, and assisting travelers with special needs to enhance their airport experience.
Full Job Description of Airport Staff
- Assist passengers with check-in, boarding, and baggage services.
- Provide travel information and respond to customer inquiries.
- Ensure compliance with airport safety and security protocols.
- Coordinate with airline staff, ground crew, and security teams.
- Handle lost and found services and assist travelers with special needs.
- Customer Service Orientation: Ground staff must be able to assist passengers and resolve issues efficiently.
- Communication Skills: Clear communication is essential for interacting with passengers and other staff members.
- Problem-Solving Abilities: Ground staff need to think on their feet and resolve issues quickly.
- Teamwork and Collaboration: Working well with others is crucial in a busy airport environment.
- Attention to Detail: Ground staff must ensure that all tasks are completed accurately, from checking in passengers to handling baggage.
What are we looking for Airport Staff
- High school diploma or equivalent.
- Good communication and problem-solving skills.
- Ability to work in shifts, including weekends and holidays.
- Customer service experience is preferred.
- Multilingual abilities are an advantage.
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