This role involves of Welcome Agent managing guest check-ins and check-outs, processing payments, coordinating with housekeeping, and providing guests with information about the property and local attractions. Additional responsibilities include handling guest inquiries, running daily reports, balancing receipts, and ensuring compliance with company policies and safety procedures. Strong customer service skills, attention to detail, and the ability to resolve billing issues efficiently are essential.
Full Job Description of Welcome Agent
- Process guest check-ins by confirming reservations, assigning rooms and activating room keys
- Process all check-outs including resolving any late and disputed charges
- Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
- Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
- Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
- Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
- Perform other reasonable job duties as requested by Shift Leaders
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified
for more jobs, click https://1kissasian.co/ or https://jobsvehicle.com/