DHL is seeking a detail-oriented and proactive Customs Data Entry Agent to join our operations in Dubai. This role is critical in ensuring timely and accurate customs clearance while maintaining full compliance with UAE customs regulations. If you are fast, accurate, and thrive in a high-pressure environment, this is a great opportunity to build your career with a global logistics leader.
About:
DHL is the world’s leading logistics and courier company, connecting people and businesses across more than 220 countries and territories. With a strong focus on speed, reliability, and innovation, DHL provides end-to-end logistics solutions including express delivery, freight forwarding, and supply chain management. Our mission is to simplify global trade while ensuring compliance, efficiency, and customer satisfaction.
Customs Data Entry Agent Responsibilities:
- Accurately declare all customs pre-alerts within the required timeframe.
- Ensure correct details for HS Code, country of origin, number of pieces, weight, value, and currency while lodging entries.
- Submit clearance requests through Mirsal 2 / B2G at line-item level.
- Handle special shipments requiring regulatory approvals and forward them for inspection endorsement.
- Follow Gateway clearance procedures as per GSOP manual and ensure strict compliance.
- Maintain proper record-keeping, update reports, and file documents promptly.
- Stay updated on changes in customs rules, regulations, and logistics industry trends.
- Operate various customs clearance applications including Dubai Trade, DCE, DCC, ACA, CIA, GIA, GDI, etc.
- Work across multiple locations such as JAFZ, DAFZ, SFZ, HFZ, with flexibility to rotate shifts.
Customs Data Entry Agent Requirements:
- Minimum 1 year of experience in administration, preferably in customs clearance or logistics.
- Strong knowledge of UAE Customs codes, regulations, and practices.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook).
- Bachelor’s degree or equivalent qualification preferred.
- Strong attention to detail, accuracy, and time management skills.
- Ability to work day/night shifts, weekends, and public holidays as required.
- Must be flexible to travel to multiple DHL gateway locations within Dubai.
Skills and Knowledge Desired:
- Customs and regulatory compliance knowledge.
- Fast and accurate data entry skills.
- Strong problem-solving and prioritization ability.
- Teamwork and adaptability in a 24/7 environment.
- Effective communication and organizational skills.
Benefits Package:
- Competitive salary package with overtime compensation.
- Opportunity to work with the world’s leading logistics company.
- Career growth and professional training in customs and logistics.
- Exposure to international shipping and trade compliance.
- Supportive and diverse workplace culture.
