This role of waiter focuses on delivering exceptional customer service while ensuring smooth food and beverage operations. Responsibilities include accurately taking and processing orders, maintaining high hygiene and service standards, and managing table setups efficiently. The position also requires strong menu knowledge to make recommendations, adherence to company and municipal guidelines, and handling payments accurately. Key performance indicators (KPIs) include cost control, adherence to standards, timely task completion, and customer satisfaction.
Full Job Description of Waiter
- Ensure all guests receive positive and professional service to the highest standards to exceed the
- customer‘s expectations.
- Take and process customer‘s orders in an accurate and timely manner.
- Follow sequence of service standards as per brand guidelines.
- Understand and anticipate customer needs, being attentive but not intrusive.
- Have a complete and thorough knowledge of all menu items in order to be able to describe and
- recommend products to customers.
- Ensure food quality and consistency is delivered at all times to Brand guidelines and Company
- standards.
- Manage the set up and close down of tables within section. Ensure tables are turned around and
- ready with minimal delay.
- Maintain cleanliness and hygiene standards.
- Work within operational standards to ensure food and beverage preparation process remain within
- Company and Municipality guidelines.
- Ensure all administration is completed accurately and in a timely manner, including customer
- database cards
- Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
- and reconcile receipts with sales figures.
- Carry out additional tasks as instructed by management.
- Key Performance Indicators (KPIs)
- Cost control /Waste reduction
- Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
- Timely completion/achievement of assigned work/targets
- Customer satisfaction/feedback (internal/external)
What you’ll bring
- Certification in Food and Beverage/ Catering would be an advantage
- Experience:
- 2 years of relevant experience in the catering industry
- Functional Skills:
- Able to communicate in English (verbal, reading and writing).
- Interest and enthusiasm for the hospitality industry
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