The role involves efficiently managing reception operations, including check-in/out procedures and guest inquiries, while maintaining a high level of customer service. It requires thorough knowledge of hotel room categories, rates, promotions, and payment policies to maximize occupancy and revenue. Responsibilities include handling switchboard calls, guest deliveries, and ensuring compliance with fire, health, and safety regulations. The role also involves adhering to company standards, using front-of-house systems correctly, and collaborating with other departments. Additionally, interns are expected to undertake a specific project during their placement and attend relevant training sessions.
Full Job Description of Receptionist
- Ensure accurate and efficient running of reception including check in/out procedures
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Answer switchboard calls, as required
- Ensure all Guest deliveries and messages are received effectively and efficiently
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend appropriate training courses, when required
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for Receptionist?
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
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