Are you passionate about hospitality and ready to deliver top-tier service in one of the world’s most vibrant destinations? The position of Food & Beverage Order Taker in Qatar with Tivoli Hotels offers you the chance to become part of a legacy built on elegance, charm, and personalized guest service. If you’re driven by excellence and love creating memorable dining experiences, this could be the perfect opportunity to launch or grow your career in the hotel industry.
About Tivoli Hotels & Resorts
Tivoli Hotels & Resorts, established in 1933 in Portugal, has grown into an international symbol of refined hospitality. Known for its distinctive character and luxurious ambiance, Tivoli now operates a global portfolio that includes city landmarks, coastal paradises, and unique destination resorts. The brand is renowned for curating tailored guest experiences with a blend of tradition, innovation, and exceptional service.
By joining Tivoli as a Food & Beverage Order Taker in Qatar, you become part of a team that values integrity, collaboration, and continuous development, ensuring every guest interaction is nothing short of outstanding.
Job Responsibilities
- Maintain a clean and safe working environment, ensuring all hygiene and safety standards are followed at all times.
- Provide guests with accurate information about hotel services, promotions, and menu offerings.
- Demonstrate professional telephone etiquette and clear communication when taking orders.
- Accurately take guest orders, including honoring special requests and upselling additional items where appropriate.
- Enter all orders correctly into the Micros POS system and communicate them efficiently to the service team.
- Track incoming and outgoing orders using floor sheets to ensure timely service and accuracy.
- Process pre-ordered meals and amenities, ensuring correct preparation and delivery times are met.
- Handle all guest inquiries and complaints courteously and professionally, resolving issues promptly.
- Perform shift-end duties such as running Micros reports, paying out gratuities, and submitting cash drops.
- Assist with tray and table setups and side work duties when needed to support the team.
- Maintain an accurate balance of your cash bank and ensure proper check closures.
- Conduct courtesy call-backs to ensure guest satisfaction.
Qualifications
- Fluent in English with strong communication and organizational skills.
- Responsible, reliable, and able to manage tasks efficiently under pressure.
- Positive team player with a cooperative attitude.
- Ability to stay calm and courteous in a fast-paced environment.
- Previous experience in Food & Beverage is a plus but not mandatory.
- Familiarity with Micros POS is an advantage (training will be provided if needed).
- Willingness to assist in various duties beyond primary responsibilities when required.
Benefits
- Opportunity to work with a globally recognized hotel brand, Tivoli Hotels & Resorts.
- Supportive and multicultural work environment.
- Career development and professional growth through in-house training.
- Competitive salary with performance-based incentives.
- Employee discounts on hotel stays and dining within the brand.
- Meals provided during working hours.
- Uniforms and laundry services offered.
- Possibility of internal promotion and transfers within the Minor Hotels group.
How to Apply
If you’re ready to take the next step in your hospitality career, apply now for the Food & Beverage Order Taker position at Tivoli Hotels & Resorts in Qatar. This is your chance to join a world-class team and contribute to exceptional guest experiences.
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