Are you looking for an exciting career in the hospitality industry? As a Front Desk Agent in Qatar, you have the opportunity to be part of a renowned global hospitality group—Accor. Joining Ibis and Adagio Aparthotels Doha means becoming part of a vibrant team committed to delivering top-notch service and creating memorable guest experiences. If you’re passionate about customer service, teamwork, and building a rewarding career, this position might be the perfect fit for you.
About the Company
Accor is a world-leading hospitality group, offering a diverse portfolio of brands that cater to every type of traveler. At Ibis and Adagio Aparthotels Doha, the focus is on creating personalized experiences for guests, blending the comfort of home with exceptional service. With a company ethos root in respect, responsibility, passion, and collaboration, Accor is dedicate to fostering a positive work environment for its employees and offering endless opportunities for growth. When you join Accor, you join a team that is dedicated to challenging the status quo and providing outstanding service in a dynamic and fast-paced environment.
Job Description
As a Front Desk Agent at Ibis and Adagio Aparthotels in Doha, your role is to provide exceptional service by greeting and assisting guests, ensuring a smooth check-in and check-out process, and managing all guest inquiries efficiently. You will be responsible for maintaining accurate records of transactions, handling payments, and collaborating with various departments to ensure a seamless guest experience. This position offers an exciting opportunity for those looking to contribute to a world-class hotel experience while working in a dynamic environment.
Key Responsibilities
- Greet guests in a professional and friendly manner, ensuring their check-in and check-out process is smooth and efficient.
- Confirm guest reservations and assign rooms in collaboration with housekeeping and reservations teams.
- Handle payments of all types, including cash, checks, debit, and credit, ensuring accurate transaction records.
- Address guest concerns and requests promptly and effectively, ensuring complete guest satisfaction.
- Maintain detailed records of daily transactions and cash handling, including currency exchange and balancing floats.
- Resolve any issues regarding late or disputed charges while adhering to service standards.
- Support and promote a professional team environment and work collaboratively with other hotel departments.
- Adhere to all internal policies, procedures, and service standards to ensure high-quality guest service.
- Uphold the highest standards of internal and external customer service, consistently exceeding guest expectations.
Qualifications
- Proficient in English (verbal & written). Knowledge of an additional language is a plus.
- Previous experience with Opera (property management system) is an advantage.
- Strong knowledge of MS Office.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Excellent interpersonal and problem-solving skills.
- Ability to remain calm and courteous while addressing guest needs, even in high-pressure situations.
- Strong attention to detail and commitment to delivering high-quality service.
How to Apply
Interested candidates are invited to apply through the official Accor Careers website. Please submit your resume and cover letter via the application portal.