This role of Shop Assistant focuses on creating a welcoming and personalized shopping experience while driving sales and motivating the team to meet targets. Responsibilities include maintaining high visual merchandising standards, ensuring a clean and fully stocked sales floor, managing stock levels and shrinkage, and ensuring accurate pricing and signage. Additional duties involve overseeing stocktakes, investigating variances, adhering to point-of-sale and banking procedures, and ensuring compliance with store policies and operational standards.
Full Job Description of Shop Assistant
- Create a welcoming, inspirational, and personalised experience for all customers
- Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
- Ensure visual merchandising standards create a beautiful store experience
- Maintain a clean, neat, and tidy and fully replenished sales floor
- Ensure stock levels, stock losses and shrinkage are effectively manage
- Ensure all products are correctly price with relevant Price stickers and /or signage
- Ensure that stock take, and cycle count variance reports are check, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
- Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
- Ensure all store standards and operations policies and procedures are adhered to
- Effective execution of all operational activities within the store
What are we looking for Shop Assistant
- A matric, grade 12 or equivalent certificate
- A passion for cosmetics, retail, and customer service
- Knowledge of beauty and skincare products
- Strong customer service orientation
- A strong work ethic and hands-on attitude
- Ability to work a flexible schedule to meet operational needs
- Basic proficiency with email and Excel
- Good communication skills
- Ability to remain calm and pleasant in pressurised situations
- Ability to stand for long periods of time
- Ability to demonstrate and promote products
- Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more.
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