Office Executive Job in Madagascar This full-time, on-site role in Antananarivo is for a Back Office Associate in the Operations department. The job involves processing tasks, checking data and documents, updating systems and trackers, and keeping records accurate and complete. Candidates should have 0–3 years of experience in back-office, operations, data processing, or administrative support. Good attention to detail, basic Excel and Google Sheets skills, and strong written communication are required.
About the Job
Back Office Associate
Location: Antananarivo, Madagascar (On-site)
Employment Type: Full-Time
Department: Operations
Designation: Back Office Associate
We are looking for detail-oriented and process-driven professionals to join our growing Operations team. In this role, you will support business operations through backend process execution, data validation, system updates, and operational coordination. You will also ensure accuracy and timely completion of assigned tasks.
Role Overview
To support daily business operations by handling assigned back-office activities, reviewing information, updating internal systems, maintaining trackers, and ensuring operational tasks are completed accurately within defined timelines.
Key Responsibilities
- Process assigned operational tasks and cases from internal systems or trackers.
- Review and verify submitted data, documents, and records as per process guidelines.
- Identify incomplete, incorrect, duplicate, or mismatched information.
- Update internal tools, trackers, CRM platforms, and dashboards accurately.
- Maintain status visibility and closure records for assigned tasks.
- Follow standard operating procedures for each workflow.
- Escalate exceptions or discrepancies to relevant stakeholders when required.
- Support multiple backend operational activities depending on business requirements.
- Ensure productivity, accuracy, and quality targets are achieved.
Operational Metrics Knowledge
Familiarity with key operational performance metrics such as:
- Productivity / Throughput
- Accuracy Rate
- Turnaround Time (TAT)
- SLA Compliance
- Quality Scores
- Schedule Adherence
- Error Rate
Required Experience & Skills
- 0–3 years of experience in Back Office / Operations / Data Processing / Administrative Support roles.
- Strong attention to detail and accuracy.
- Basic knowledge of Excel, Google Sheets, and internal systems.
- Familiarity with CRM or ticketing tools is preferred.
- Good written communication and documentation skills.
- Ability to work in a process-driven environment.
Key Competencies
- Process Discipline
- Execution Excellence
- Accountability & Ownership
- Compliance & Accuracy Focus
